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Resident Services

Naples, FL · Administrative

GRS Community Management has an exciting opportunity for a Resident Services Concierge for a luxury HOA onsite communities in Naples, Florida. The candidate will assist in the social activities, take reservations, and provide a smiling face and pleasant attitude!

Resident Services position Thursday through Monday

$20 -$24 based on experience

Key Responsibilities: (including, but not limited to)

  • Primary focus of the position is to be the extension of the front office and Lifestyle Director.
  • The secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services, and amenities. The resident Services Concierge seeks opportunities to create memories and build positive resident relationships with the building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services.
  • Assists management office with resident communications and relationships.
  • Position also requires including but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests.
  • Maintain assigned areas in a professional and a presentable condition, with no food, drink, a personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view.
  • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
  • Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining a positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management office.
  • Respect resident and guest privacy, perspective, priorities, time and resources.
  • Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned.
  • Assist Lifestyle Director in creating event flyers in Carva and Constant Contact.
  • Follow all “Check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner.
  • Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond concierge scope of duties to the Management office.
  • Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily log and/or incident Report forms to record “who, what, where, when” facts or incident, without subjective opinions or judgments.
  • Receive all telephone calls in a professional manner utilizing proper phone etiquette.
  • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue/ Police services. Assist Management with hurricane/disaster/emergency preparedness and response with special emphasis on resident communications, knowledge of special evacuation needs, etc.

We are a Drug Free Workplace and require all applicants that are offered a position to have a pre-employment Drug Screen and Personal Background checks. We thank all that apply, but only those candidates who meet the position requirements will be contacted.

GRS conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship, veteran status or any other classification protected by applicable federal, state or local employment.

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